Emash Policies

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 Welcome to Emash We're committed to providing you with quality products and excellent service. Please review our policies below to understand our procedures regarding warranties, returns, shipping, and taxes. 

 Coverage:
We stand behind the quality of our products. All items come with a  1-year limited warranty covering manufacturing defects.

What's Covered:

• Defects in materials or workmanship under normal use.
   

What's Not Covered:

• Damage due to misuse, accidents, or unauthorized modifications.
   
• Normal wear and tear.
   

Claim Process:
To initiate a warranty claim:

1. Contact us at info@emashco.ca with your order number and a description of the issue.
    
2. Provide photographs of the defect, if applicable.
    
3. We will assess the claim and, if approved, offer a repair, replacement, or refund.
    

For more details, refer to our full Warranty Policy.

 Return Window:
You may return most new, unopened items within 30 days of delivery for a full refund.

Conditions:

• Items must be returned in their original condition and packaging.
   
• Proof of purchase is required.
   

Non-Returnable Items:

• Product Like Mouse, Keyboards and Charger are not refundable
   

Return Process:

1. Contact us at info@emashco.ca to request a return authorization.
    
2. Ship the item to 903 Carling Ottawa, Ontario, K1Y 4E3.
    
3. Once received and inspected, we will process your refund within 5 business days.
    

Please note that return shipping costs are the responsibility of the customer unless the return is due to our error.

 Processing Time:
Orders are processed within 3 business days. Orders are not shipped or delivered on weekends or holidays.

Shipping Rates & Delivery Estimates:
Shipping charges for your order will be calculated and displayed at checkout.

Shipment Confirmation & Order Tracking:
You will receive a shipment confirmation email with your tracking number once your order has shipped.

Damages:
If your order arrives damaged, please contact us immediately at info@emashco.ca with your order number and photos of the damage.

International Shipping:
Currently, we only ship within Canada.

 Sales Tax:
We are registered for GST/HST with the Canada Revenue Agency. Applicable taxes are calculated based on the shipping address provided at checkout:

• Ontario: 13% HST
   
• Nova Scotia, New Brunswick, Newfoundland and Labrador, Prince Edward Island: 15% HST
   
• All other provinces and territories: 5% GST
   

Customers are responsible for any additional taxes or duties imposed by their province or territory.